Homeowner Plumbing Guide: What to Do During a Plumbing Emergency

Immediate Steps During a Plumbing Emergency

Acting fast can prevent major damage. Follow these critical steps:

• Shut off the water: Locate your main water shut-off valve (often in the basement, garage, or outside). Turn clockwise to stop water flow. For localized leaks, use the fixture's local valve.
• Turn off electricity: If water is near outlets or appliances, cut the power to avoid shocks.
• Stop small leaks: Use towels, buckets, or pipe tape to contain drips. Wrap burst pipes with cloth temporarily.
• Relieve pressure: Open faucets to drain remaining water from the pipes.

Prevent Further Damage

• Move valuables: Protect furniture, electronics, and rugs from water damage.
• Avoid using plumbing: Do not flush toilets or run water until repairs are complete.
• Ventilate: Open windows or use fans to reduce moisture and prevent mold.

Get Professional Help

• Call an emergency plumber: Provide clear details about the problem (burst pipe, overflowing toilet, sewer backup).
• Document the damage: Take photos or videos for insurance claims once it is safe.

What Not to Do During a Plumbing Emergency

• Do not ignore ongoing leaks.
• Do not use chemical drain cleaners for severe blockages—they may worsen damage.
• Do not attempt complex repairs if you are unsure.

Common Plumbing Emergencies Covered

• Burst or frozen pipes
• Overflowing toilets
• Sewer backups
• No water supply
• Major leaks or flooding